Cloud computing has a number of beneficial qualities to strengthen the enterprise. These advantages include improving virtual security, enhancing mobility and boosting performance and agility.

Gartner analysts believe the increased attention on cloud computing will drive the demand to leverage the technology in the contact center, giving agents the ability to speak with customers on a variety of platforms from anywhere in the world.

Despite ongoing adoption of the cloud, companies are still leaning toward private models because of the licensing issues and rising costs of the public cloud.

While there are many decision-makers that are still unsure about what the cloud is, companies appear to be adopting the technology anyway.

The emergence of cloud computing has sparked massive change for the IT industry.

As businesses continue to navigate through today's unpredictable economy, the public cloud holds a lot of promise.

A new report by Deloitte found that executives from medium-sized businesses are focusing on three key areas of business to remain competitive in the wake of a slower economy: talent, finance and technology.

In a recent interview with Eucalyptus Systems chief executive officer Marten Mickos, Tech Week Europe noted that many public cloud risks are exaggerated, especially as both private and public clouds face the same security issue: the introduction of mobility.

The task of expanding globally for small and medium-sized businesses can be a daunting task if an organization doesn't use the cloud.

Small and medium-sized businesses continue to migrate to cloud-based environments in an attempt to increase productivity, lower costs and gain a competitive advantage on larger firms.