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Free, unlimited 24/7 Support whenever you need it.
Technical Support
GoGrid provides access to our knowledgeable team members 24 hours per day, 7 days per week by phone, email, or chat. Best of all, our services are backed by some of the strongest Service Level Agreements (SLAs) in the industry. You can find additional information about our free Technical Support on the GoGrid Wiki.
Contact Support
Toll-free US & Canada: 1-877-9-GOGRID (1-877-946-4743)
International: +1-415-869-7444
Online chat: click here
Open a support ticket: my.gogrid.com
International: +1-415-869-7444
Online chat: click here
Open a support ticket: my.gogrid.com
GET STARTED
Customer Success Team
GoGrid is dedicated to providing the extra support you need during your first 30 days to succeed with GoGrid services.
- Dedicated Customer Success Manager (CSM) You’ll be assigned a dedicated CSM after you sign up for GoGrid.
- Business Hours Your CSM is available from Monday to Friday 7:30 am to 5:30 pm (Pacific).
- “Getting Started” Assistance Your CSM will provide an overview of the GoGrid environment and get you started using our infrastructure.
- Account Management After you get up and running successfully, your CSM will help you maximize your GoGrid environment.
Support Options
GoGrid Technical Support is focused on ensuring the GoGrid infrastructure is performing optimally. We’re here to help you 24/7.
Compare Support Offerings
Compare GoGrid service levels against those of other cloud providers. Support levels are the standard offerings that are free to all customers.
| GoGrid | Rackspace | Amazon | |
|---|---|---|---|
| Support Level | Standard | Standard | Basic |
| Online Chat |  |
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| Emergency Response Time | 30 minutes | Immediate | N/A |
| Named Contacts | Unlimited | |
N/A |
| 24/7/365 | |
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| Technical Guidance | |
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| Phone Support | |
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| Forums / Wiki | |
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| Price | Free | Free | Free |
