24/7 Telephone Support is available at 877-9-GoGrid [877-946-4743] Select menu option 2 to connect to our Support Team. Users also have access to our online knowledge base.
Support cases can also be opened within the GoGrid portal. Go to http://my.gogrid.com and select the Support section.
Additionally, you can open a live chat with our support technicians inside of the gogrid control panel. Simply log in to your GoGrid control panel, select the support tab, and click the "live chat" link in the side navigation.
Individual servers can be accessed via the same methods used on dedicated servers. Remote Desktop Protocol (RDP) for Windows servers and ssh for Linux servers can be used as if your server were a dedicated machine.
Yes. All Linux machines have “root” access. All Windows machines have “administrator” access.
Yes. Currently all new machines must be added via the GoGrid web interface or by using the GoGrid API.
Not currently. However this is a feature that is on the product roadmap.
Alternatively, you can create an API script that adds new servers on-demand.
The "stop" button has been temporarily removed from the control panel. The only way to stop being billed for a server is to "Delete" the server, and in this case your server will be deleted forever and any data will not be recoverable. We are working on developing a solution so that stopped servers do not incur charges since we understand this is not an optimal solution for some of our customers.
Registered GoGrid users can enter a support case by logging into the GoGrid console at https://my.gogrid.com. Click on the "Support" link at the top of the screen and select the "Add a Case" button. Choose your issue from the list of available options and click "Save" when you are finished.
Log in to the customer portal at https://my.gogrid.com. Invoice overviews are provided on the left side of the screen under the "billing" bar. This area displays current and projected usage as well as any overage charges for the month. Complete invoices are available by clicking on "My Account," then the "Billing" tab.
Outbound e-mail doesn't reach its destination, or is rejected/dropped by default. GoGrid has an access-list at the router which prevents outbound SMTP (a.k.a. the e-mail port). This configuration is intentional so that GoGrid can monitor and effectively combat SPAM (unsolicited e-mail).
In order to have this block removed, you must submit a Support case to GoGrid Support requesting SMTP access. GoGrid Support will reply with a questionnaire which must be filled out and returned.
Yes, several Windows Server 2008 installs are now available:
See the full list of Windows Cloud Server images
Yes, you can use MyGSI to create and configure custom server images. From there, you can deploy servers using your custom server images to deploy new servers to your GoGrid cloud.
While server cloning is not available in the beta launch, it will be available soon as this is a popular request. Other customers of GoGrid have had success using some OpenSource tools to clone their servers across multiple instances.
Yes, you have full Administrator access to your Windows server which means that you can enable or disable the services that you want, as well as install other Third Party applications.
A list of Operating systems can be found here
GoGrid Dedicated Servers are not customizable, however dedicated servers located in our ServePath datacenter have additional configurations available and can be used to create a hybrid infrastructure.
Note: Servepath dedicated servers cannot be managed through the GoGrid customer portal and cannot use GoGrid's f% load balancers or Cloud Storage. Please contact the GoGrid Sales Department at 1-800-946-4743 (Worldwide: 1-415-869-7444) or your Service Team Account Manager.
GoGrid Dedicated Servers do not currently support the MyGSI feature, however there is a large selection of images available for them.
GoGrid Dedicated Servers will be deployed within two business days.
No, GoGrid Dedicated Servers are not available through the API.
All inbound traffic is free. GoGrid Dedicated Servers are on the same public and private VLAN. Transfer from the internet to the dedicated server will accrue to your account and be reflected in the transfer section of the billing widget. Transfer on your private VLAN is free. See the details of our pay-as-you-go or bulk Transfer Plans.
GoGrid Dedicated Servers are only viewable in the "List" view of the GoGrid Customer Portal at this time.
Yes, you can edit an existing load balancer, but only via the API.
GoGrid servers can be added with 512MB, 1GB, 2GB, 4GB, or 8GB.
F5 Networks LTM (http://www.f5.com/products/big-ip/). Our load balancers are configured in active-standby clustered pairs to prevent outages caused by hardware failures. These load balancers are included with each GoGrid account free of charge.
Yes. We give you the option to choose one of the following two load balancing types: “round robin” or “least connection,” and also provide the following persistence options: “SSL sticky” or “source address.”
GoGrid is built upon a Grid of servers (nodes), managed by a hardware virtualization layer (Xen-based hypervisor) which allows several guest operating systems (virtual servers) to be executed on the same computer hardware at the same time. Our nodes are custom built multi-processor, Intel-based computers. In order for GoGrid to guarantee a minimum CPU to a virtual server, we will always maintain a ratio of 1 Xeon core (equivalent to a P4 2.0 chip) to 4 GB of RAM across our entire grid.
The Xen CPU scheduler allows us to control CPU priorities per virtual server so that adjacent virtual servers cannot "steal" your CPU resources.
Not at this time. When we implement the 4GB and 8GB server options, that server will be guaranteed 1 full core and 2 full cores on both Windows and Linux respectively.
You can see all of your IP addresses from the GoGrid console. Look under the "Network" bar on the left of the screen where both public and private IP blocks are displayed in folders. Individual server IPs are shown when the folders are expanded, along with Sub-netmask, Gateway and DNS information.
In GoGrid, the amount of local drive space is tied to the amount of RAM in your server. See our cloud server technical specifications for more information.
Yes! We now offer cloud storage, which is an external, infinitely scalable storage solution for your cloud servers and cloud computing infrastructure. The best part is, you can add up to 10GB of cloud storage at no additional cost (storage use in excess of 10GB is only $0.15/GB per month)
The Xen hypervisor will report the load baseline as the number of cores assigned to your GoGrid server. This means that if your system has 1 core assigned to it, ‘top’ will report a baseline load of 1.0. To ascertain your actual load, subtract the number of cores assigned to your server from the load reported by ‘top’, in order to get the actual load of your server.
The GoGrid resource scheduler ensures that your GoGrid servers are spread across as many different physical nodes as possible. This is to minimize the impact of an unlikely hardware failure to as few GoGrid servers as possible. Please also note that GoGrid hardware nodes are enterprise-grade machines with dual-power supplies connected to two different UPS systems, and RAID protected storage volumes. All nodes are proactively monitored by the GoGrid Network Operations Center (NOC).
