How can I access my individual servers?
Individual servers can be accessed via the same methods used on dedicated servers. Remote Desktop Protocol (RDP) for Windows servers and ssh for Linux servers can be used as if your server were a dedicated machine.Do I have full root/administrator access to each machine I'm running?
Yes. All Linux machines have “root” access. All Windows machines have “administrator” access.Do I have to add new virtual machines manually?
Yes. Currently all new machines must be added via the GoGrid web interface or by using the GoGrid API.Can I set up a rule to have my GoGrid infrastructure scale with demand?
Not currently. However this is a feature that is on the product roadmap. Alternatively, you can create an API script that adds new servers on-demand.Am I charged when my GoGrid Cloud Server is in a stopped state?
The "stop" button has been temporarily removed from the control panel. The only way to stop being billed for a server is to "Delete" the server, and in this case your server will be deleted forever and any data will not be recoverable. We are working on developing a solution so that stopped servers do not incur charges since we understand this is not an optimal solution for some of our customers.How do I create a support Case?
Registered GoGrid users can enter a support case by logging into the GoGrid console at https://my.gogrid.com. Click on the "Support" link at the top of the screen and select the "Add a Case" button. Choose your issue from the list of available options and click "Save" when you are finished.How can I access my invoices?
Log in to the customer portal at https://my.gogrid.com. Invoice overviews are provided on the left side of the screen under the "billing" bar. This area displays current and projected usage as well as any overage charges for the month. Complete invoices are available by clicking on "My Account," then the "Billing" tab.Why can't I send email from my GoGrid server?
GoGrid has an access-list at the router which prevents outbound SMTP (a.k.a. the e-mail port). This configuration is intentional so that GoGrid can monitor and effectively combat SPAM (unsolicited e-mail).Can I use my own server image?
Yes, you can use MyGSI to create and configure custom server images. From there, you can deploy servers using your custom server images to deploy new servers to your GoGrid cloud.Will you support Windows Server 2008
Yes, several Windows Server 2008 installs are now available:Can I clone an existing virtual server?
Server cloning is not currently available. To set up a server for rapid duplication, it's best to create your own custom virtual server image and save it to your account.What Operating Systems are available for GoGrid Dedicated Servers?
A list of Operating systems can be found hereCan I customize the Hardware on my GoGrid Dedicated Server?
GoGrid Dedicated Servers are not customizable, however dedicated servers located in our ServePath datacenter have additional configurations available and can be used to create a hybrid infrastructure.Can I use a MyGSI on a GoGrid Dedicated Server?
GoGrid Dedicated Servers do not currently support the MyGSI feature, however there are a large selection of available operating systems and software packages and you can always customize the installation once the server is deployed.How long does it take to provision a GoGrid Dedicated Server?
It may take up to two business days to provision a GoGrid dedicated server.Can I access a GoGrid Dedicated Server via the API?
No, GoGrid Dedicated Servers are not
available through the API, though this feature is on our roadmap and will be available in the future.
How is data transfer billed?
All inbound traffic is free. GoGrid Dedicated Servers are on the same public and private VLAN as your virtual servers and transfer from the internet to your dedicated and virtual servers will accrue to your account and be reflected in the transfer section of the billing widget as a single cumulative figure. Transfer within your private VLAN is free.Why can't I see my GoGrid Dedicated Server in the "Grid" view of the GoGrid customer portal?
GoGrid Dedicated Servers are only viewable in the "List" view of the GoGrid Customer Portal at this time.
Can I edit my Load Balancer Settings?
Yes, you can edit an existing load balancer, but only via the API.
What types of load balancing and persistence options are available?
We give you the option to
choose one of the following two load balancing types:“round robin” or
“least connection,” and also provide the following persistence options:
“SSL sticky,” “source address,” or "none."
How much CPU do I get with each virtual server instance?
GoGrid is built upon a Grid of servers (nodes), managed by a hardware virtualization layer (Xen-based hypervisor) which allows several guest operating systems (virtual servers) to be executed on the same computer hardware at the same time. Our nodes are custom built multi-processor, Intel-based computers. In order for GoGrid to guarantee a minimum CPU to a virtual server, we will always maintain a ratio of 1 Xeon core (equivalent to a P4 2.0 chip) to 4 GB of RAM across our entire grid.How can I see a list of IP addresses assigned to me?
You can see all of your IP addresses from the GoGrid console. Look under the "Network" list in the list view, where both public and private IP blocks are displayed. Individual server IPs are shown when the folders are expanded, along with Sub-netmask, Gateway and DNS information.How much storage can I have?
Virtual Server storage allocations are assigned by server size. See our cloud server specifications for more details.Can I add more storage?
Yes! We now offer cloud storage, which is an external, infinitely scalable storage solution for your cloud servers and cloud computing infrastructure. The best part is, you can add up to 10GB of cloud storage at no additional cost (storage use in excess of 10GB is only $0.15/GB per month)What happens if there is a failure of the physical node?
The GoGrid resource scheduler ensures that your GoGrid servers are spread across as many different physical nodes as possible. This is to minimize the impact of an unlikely hardware failure to as few GoGrid servers as possible. Please also note that GoGrid hardware nodes are enterprise-grade machines with dual-power supplies connected to two different UPS systems, and RAID protected storage volumes. All nodes are proactively monitored by the GoGrid Network Operations Center (NOC).
