24/7 Techinical Support

Free Support is available 24x7x365 from on-site cloud hosting experts

• Response times are guaranteed by our Service Level Agreement
• Our San Francisco-based certified experts are available 24 hours a day, 365 days a year

Technical Support

GoGrid's certified Cloud Computing Experts provide the following free services and support:

Operating Systems

• Troubleshooting Initial Configurations
• Change Hostname
• Add/Edit DNS Zones/Records on GoGrid DNS Servers
• DNS/WHOIS Migration Consulting
• Configure Additional IP Addresses on NIC
• Assist Users with the GoGrid UI

Hardware and Network

• All hardware and network problems are fixed free of charge

Web-Based Control Panel Access Including:

• Deploy and Delete Servers, Databases, and Load Balancing
• Start, Stop and Restart Servers
• Add, Delete and Configure Private and Public IP Addresses
• View Your Available Bandwidth, Billing Information, and Server RAM Hours
• Order Additional IP Addresses
• Update Account Information, User Roles and Passwords
• Create and Manage Online Support Cases