24/7 Techinical Support
Free Support is available 24x7x365 from on-site cloud hosting experts
- Response times are guaranteed by our Service Level Agreement
- Our San Francisco-based certified experts are available 24 hours a day, 365 days a year
Technical Support
GoGrid's certified Cloud Computing Experts provide the following free services and support:
Operating Systems
- Troubleshooting Initial Configurations
- Change Hostname
- Add/Edit DNS Zones/Records on GoGrid DNS Servers
- DNS/WHOIS Migration Consulting
- Configure Additional IP Addresses on NIC
- Assist Users with the GoGrid UI
Hardware and Network
- All hardware and network problems are fixed free of charge
Web-Based Control Panel Access Including:
- Deploy and Delete Servers, Databases, and Load Balancing
- Start, Stop and Restart Servers
- Add, Delete and Configure Private and Public IP Addresses
- View Your Available Bandwidth, Billing Information, and Server RAM Hours
- Order Additional IP Addresses
- Update Account Information, User Roles and Passwords
- Create and Manage Online Support Cases