GoGrid provides access to our knowledgeable team members 24 hours per day, 7 days per week by phone, email, or chat. Best of all, our services are backed by some of the strongest Service Level Agreements (SLAs) in the industry. You can find additional information about our free Technical Support on the GoGrid Wiki.
Customer Success Team
GoGrid is dedicated to providing the extra support you need during your first 30 days to succeed with GoGrid services.
- Dedicated Customer Success Manager (CSM) You’ll be assigned a dedicated CSM after you sign up for GoGrid.
- Business Hours Your CSM is available from Monday to Friday 7:30 am to 5:30 pm (Pacific).
- “Getting Started” Assistance Your CSM will provide an overview of the GoGrid environment and get you started using our infrastructure.
- Account Management After you get up and running successfully, your CSM will help you maximize your GoGrid environment.
GoGrid Technical Support is focused on ensuring the GoGrid infrastructure is performing optimally. We’re here to help you 24/7.